Terms of sale
1. Scope. These terms apply to every service provided by zeda ("we", "us"): strategy, branding, art direction, content, social media and web design. Each project is defined by a written quote, proposal or contract. If that document says something different from these terms, the document prevails.
2. Quotes. Quotes are valid for 15 days unless stated otherwise. Work starts once the quote or contract is signed and the first payment and required materials are received.
3. Payment. Payment terms are set in each quote or contract: either full payment in advance, or a deposit (for example 50%) with the balance in stages. Invoices are payable within the deadline stated on the invoice or contract, 7 days by default. Prices are in AED or the currency stated in the quote.
4. Late payment. If a payment is not received on time, a late fee applies as set in the contract, 5% of the amount due by default after 5 days of delay. We may pause all work until the account is settled. Deadlines move by the length of the pause.
5. Revisions. The number of revision rounds is set in each quote or contract. Feedback must be sent in one consolidated message per round. Approved work is final. Additional revisions or changes to approved work are billed separately.
6. Out-of-scope work. Any request outside the agreed scope is quoted separately before we start it.
7. Third-party costs. Costs such as stock images, fonts, software, printing, ad spend, models, locations or shoot fees are not included unless stated, and are paid by the client.
8. Client responsibilities. The client provides accurate information, materials and approvals on time, and confirms it holds the rights to any material it supplies. Delays on the client's side move our deadlines accordingly.
9. Intellectual property. Final approved deliverables become the client's property upon full payment. Editable source files are released after the final payment, when included in the scope. Until then, all work remains the property of zeda. Drafts, rejected concepts and our working methods remain ours. We may show the work in our portfolio, website and social media, unless agreed otherwise in writing.
10. No refunds. Payments are non-refundable once work has started. See our Refund policy.
11. Results. We commit to the quality of our work, not to specific commercial results such as sales, followers or engagement, which depend on factors outside our control.
12. Confidentiality. Both parties keep confidential any non-public information shared during the project.
13. Termination. Either party may end the agreement with 15 days' written notice. All work done up to the end date is due. Payments already made are not refunded.
14. Working days. We work Monday to Friday, excluding UAE public holidays. Messages received outside these days are handled on the next working day.
15. Liability. Our total liability for a project is limited to the amount paid for that project. We are not liable for indirect losses.
16. Governing law. These terms are governed by the laws of the Emirate of Dubai and the federal laws of the UAE. Any dispute falls under the courts of Dubai.